Reverse in return order on order quantity

[Former Member]

Hi gurus,

We have a return order has been done but the quantity from line 1 (item 10) should be 8 instead of 10, when we go to VA02 to change the return order the order quantity field is greyed out. could anyone please advise the procedure to reverse return order to change order quantity? much appreciated!

Thanks

Simon

[former_member204513 · Accepted solution]

Dear Simon,

Check is there subsequent documents available for that return order like returns delivery.

If returns delivery is available and it has done the PGR you have to reverse the PGR then you need to delete the delivery now you can able to change the item quantity in the returns order.

I hope this will help you,

Regards,

Murali.

[Former Member]

Dear Simon,

Could you please explain, your Return Order has been created with reference to Invoice or Sales Order?

Also, what was the quantity at line item 10 in the preceeding doc. for Return Order?

Best Regards,

Amit

[Former Member]

Hi Amit,

Thanks for the reply.

Yes the return order was created with reference to a sales order.

The quantity in the preceeding doc. was 20 and it is 10 in the return order, need to change it to 8.

Regards

Simon