ESCALATION PROCEDURE FOR SC APPROVAL

[Former Member]

Hi All,

We are running on SRM 4.0(classic scenario).I have a query regarding the escalation procedure for SC approval.

Can we set an escalation procedure wherein if the manager does not process the Witem after a certain time,in addition to the manager being informed thorugh notification,the Witem can be autoforwarded to some other agent after the deadline is crossed?

regards,

Disha.

[masa_139]

Hello Disha,

SAP Business Workflow has deadline monitoring function.

<a href="http://help.sap.com/saphelp_nw2004s/helpdata/en/c5/e4b97e453d11d189430000e829fbbd/frameset.htm">http://help.sap.com/saphelp_nw2004s/helpdata/en/c5/e4b97e453d11d189430000e829fbbd/frameset.htm</a>

- send email notification

- model deadline. For example, if deadline is missed go to next level

Regards,

Masa

[Former Member]

Hi Disha,

I don't think out of box workflows have the escalation functionality. Best thing would be modifying the offline approval programs to notify the manager in case approver does not act.

Based on the documentation, it seems there is an Alert workflow which does the same thing. But its available only from SRM release 5.0.

Regards,

Ram.

[Former Member]

Hi Ram,

Alert framework is fully used with SRM 5.0, but it is already available with SRM 4.0 (because part of WAS 6.40).

So you can use it to build your own alerts.

Rgds

Christophe

[Former Member]

Hi Christophe,

I mean the SRM monitoring workflow WS14500051, which is available only from SRM 5.0.

Regards,

Ram

[Former Member]

Hi Ram,

I am working on LIA in SRM 5.0 where in i need to escalate the workitem if the approver doesnt process the work item in 5 days.Can you please let me know how can escalationg be handled in n step LIA worklfow.Can we use workflow WS14500051.Reply will be greatly appreciated.

Thanks,

Yogesh