Disp+work.EXE running,J2EE status info unavailable

[Former Member]

Hi gurus;

I have a problem with J2EE;

I ve installed SOLMAN 4.0 on MSSQL 2005 on Windows Server 2003 Standart Edition.

I upgraded Kernel 111 to 175 and after that ı restart the sap system.

My system is up ;I can connect but disp+work.EXE still yellow and the Status is:

Message Server connection Ok,Diaolg Queue time:0.00 sec, J2EE status info unavailable

Any process can not be appeared in J2EE Process Table. I check the syslog and ı got thıs message:

SAP Basis System: Operating system call recv(error no 10054).

How can I fix the problem. I need a help.

Thanks in advance

Best Regards

Evren

[Former Member]

Hello Evren,

Please check the following link.

[Start of UME Service Failed|http://help.sap.com/saphelp_nw04/helpdata/en/20/361941edd5ef23e10000000a155106/frameset.htm]

Hope it helps

Cheers,

Satish.

[Former Member]

Hi Satish thanks for respond in a short time.

I read it but I could not figure out how to solve the problem.

I put the trace file above.

Thanks

best regards

-

---

trc file: "dev_disp", trc level: 1, release: "700"

-

---

sysno 01

sid ZSM

systemid 560 (PC with Windows NT)

relno 7000

patchlevel 0

patchno 175

intno 20050900

make: multithreaded, Unicode, optimized

pid 5804

Thu Nov 27 15:11:16 2008

kernel runs with dp version 241000(ext=110000) (@(#) DPLIB-INT-VERSION-241000-UC)

length of sys_adm_ext is 576 bytes

• SWITCH TRC-HIDE on ***

***LOG Q00=> DpSapEnvInit, DPStart (01 5804) [dpxxdisp.c 1261]

shared lib "dw_xml.dll" version 175 successfully loaded

shared lib "dw_xtc.dll" version 175 successfully loaded

shared lib "dw_stl.dll" version 175 successfully loaded

shared lib "dw_gui.dll" version 175 successfully loaded

shared lib "dw_mdm.dll" version 175 successfully loaded

rdisp/softcancel_sequence : -> 0,5,-1

use internal message server connection to port 3901

Thu Nov 27 15:11:21 2008

• WARNING => DpNetCheck: NiAddrToHost(1.0.0.0) took 4 seconds

***LOG GZZ=> 1 possible network problems detected - check tracefile and adjust the DNS settings [dpxxtool2.c 5418]

MtxInit: 30000 0 0

DpSysAdmExtInit: ABAP is active

DpSysAdmExtInit: VMC (JAVA VM in WP) is not active

DpIPCInit2: start server >solman_ZSM_01 <

DpShMCreate: sizeof(wp_adm) 15336 (1704)

DpShMCreate: sizeof(tm_adm) 4415616 (21968)

DpShMCreate: sizeof(wp_ca_adm) 24064 (80)

DpShMCreate: sizeof(appc_ca_adm) 8000 (80)

DpCommTableSize: max/headSize/ftSize/tableSize=500/8/528056/528064

DpShMCreate: sizeof(comm_adm) 528064 (1048)

DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0

DpShMCreate: sizeof(slock_adm) 0 (96)

DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0

DpShMCreate: sizeof(file_adm) 0 (72)

DpShMCreate: sizeof(vmc_adm) 0 (1544)

DpShMCreate: sizeof(wall_adm) (38456/34360/64/184)

DpShMCreate: sizeof(gw_adm) 48

DpShMCreate: SHM_DP_ADM_KEY (addr: 05EE0040, size: 5072536)

DpShMCreate: allocated sys_adm at 05EE0040

DpShMCreate: allocated wp_adm at 05EE2118

DpShMCreate: allocated tm_adm_list at 05EE5D00

DpShMCreate: allocated tm_adm at 05EE5D30

DpShMCreate: allocated wp_ca_adm at 0631BDB0

DpShMCreate: allocated appc_ca_adm at 06321BB0

DpShMCreate: allocated comm_adm at 06323AF0

DpShMCreate: system runs without slock table

DpShMCreate: system runs without file table

DpShMCreate: allocated vmc_adm_list at 063A49B0

DpShMCreate: allocated gw_adm at 063A49F0

DpShMCreate: system runs without vmc_adm

DpShMCreate: allocated ca_info at 063A4A20

DpShMCreate: allocated wall_adm at 063A4A28

MBUF state OFF

DpCommInitTable: init table for 500 entries

rdisp/queue_size_check_value : -> off

ThTaskStatus: rdisp/reset_online_during_debug 0

EmInit: MmSetImplementation( 2 ).

MM global diagnostic options set: 0

<ES> client 0 initializing ....

<ES> InitFreeList

<ES> block size is 1024 kByte.

Using implementation view

<EsNT> Using memory model view.

<EsNT> Memory Reset disabled as NT default

<ES> 511 blocks reserved for free list.

ES initialized.

J2EE server info

start = TRUE

state = STARTED

pid = 4296

argv[0] = F:\usr\sap\ZSM\DVEBMGS01\exe\jcontrol.EXE

argv[1] = F:\usr\sap\ZSM\DVEBMGS01\exe\jcontrol.EXE

argv[2] = pf=F:\usr\sap\ZSM\SYS\profile\ZSM_DVEBMGS01_solman

argv[3] = -DSAPSTART=1

argv[4] = -DCONNECT_PORT=65000

argv[5] = -DSAPSYSTEM=01

argv[6] = -DSAPSYSTEMNAME=ZSM

argv[7] = -DSAPMYNAME=solman_ZSM_01

argv[8] = -DSAPPROFILE=F:\usr\sap\ZSM\SYS\profile\ZSM_DVEBMGS01_solman

argv[9] = -DFRFC_FALLBACK=ON

argv[10] = -DFRFC_FALLBACK_HOST=localhost

start_lazy = 0

start_control = SAP J2EE startup framework

DpJ2eeStart: j2ee state = STARTED

rdisp/http_min_wait_dia_wp : 1 -> 1

***LOG CPS=> DpLoopInit, ICU ( 3.0 3.0 4.0.1) [dpxxdisp.c 1668]

***LOG Q0K=> DpMsAttach, mscon ( solman) [dpxxdisp.c 12364]

DpStartStopMsg: send start message (myname is >solman_ZSM_01 <)

DpStartStopMsg: start msg sent

CCMS: AlInitGlobals : alert/use_sema_lock = TRUE.

CCMS: Initalizing shared memory of size 60000000 for monitoring segment.

Thu Nov 27 15:11:22 2008

CCMS: Checking Downtime Configuration of Monitoring Segment.

CCMS: start to initalize 3.X shared alert area (first segment).

DpMsgAdmin: Set release to 7000, patchlevel 0

MBUF state PREPARED

MBUF component UP

DpMBufHwIdSet: set Hardware-ID

***LOG Q1C=> DpMBufHwIdSet [dpxxmbuf.c 1050]

DpMsgAdmin: Set patchno for this platform to 175

Release check o.K.

DpJ2eeLogin: j2ee state = CONNECTED

Thu Nov 27 15:11:25 2008

***LOG Q0I=> NiIRead: recv (10054: WSAECONNRESET: Connection reset by peer) [nixxi.cpp 4424]

• ERROR => NiIRead: SiRecv failed for hdl 4 / sock 1524

(SI_ECONN_BROKEN/10054; I4; ST; 127.0.0.1:4005) [nixxi.cpp 4424]

DpJ2eeMsgProcess: j2ee state = CONNECTED (NIECONN_BROKEN)

DpIJ2eeShutdown: send SIGINT to SAP J2EE startup framework (pid=4296)

• ERROR => DpProcKill: kill failed [dpntdisp.c 371]

DpIJ2eeShutdown: j2ee state = SHUTDOWN

Thu Nov 27 15:11:26 2008

MBUF state ACTIVE

DpModState: change server state from STARTING to ACTIVE

Thu Nov 27 15:12:01 2008

J2EE server info

start = TRUE

state = STARTED

pid = 2144

argv[0] = F:\usr\sap\ZSM\DVEBMGS01\exe\jcontrol.EXE

argv[1] = F:\usr\sap\ZSM\DVEBMGS01\exe\jcontrol.EXE

argv[2] = pf=F:\usr\sap\ZSM\SYS\profile\ZSM_DVEBMGS01_solman

argv[3] = -DSAPSTART=1

argv[4] = -DCONNECT_PORT=64999

argv[5] = -DSAPSYSTEM=01

argv[6] = -DSAPSYSTEMNAME=ZSM

argv[7] = -DSAPMYNAME=solman_ZSM_01

argv[8] = -DSAPPROFILE=F:\usr\sap\ZSM\SYS\profile\ZSM_DVEBMGS01_solman

argv[9] = -DFRFC_FALLBACK=ON

argv[10] = -DFRFC_FALLBACK_HOST=localhost

start_lazy = 0

start_control = SAP J2EE startup framework

DpJ2eeStart: j2ee state = STARTED

DpJ2eeLogin: j2ee state = CONNECTED

Thu Nov 27 15:12:04 2008

***LOG Q0I=> NiIRead: recv (10054: WSAECONNRESET: Connection reset by peer) [nixxi.cpp 4424]

• ERROR => NiIRead: SiRecv failed for hdl 6 / sock 1476

(SI_ECONN_BROKEN/10054; I4; ST; 127.0.0.1:4064) [nixxi.cpp 4424]

DpJ2eeMsgProcess: j2ee state = CONNECTED (NIECONN_BROKEN)

DpIJ2eeShutdown: send SIGINT to SAP J2EE startup framework (pid=2144)

• ERROR => DpProcKill: kill failed [dpntdisp.c 371]

DpIJ2eeShutdown: j2ee state = SHUTDOWN

Thu Nov 27 15:12:21 2008

J2EE server info

start = TRUE

state = STARTED

pid = 3532

argv[0] = F:\usr\sap\ZSM\DVEBMGS01\exe\jcontrol.EXE

argv[1] = F:\usr\sap\ZSM\DVEBMGS01\exe\jcontrol.EXE

argv[2] = pf=F:\usr\sap\ZSM\SYS\profile\ZSM_DVEBMGS01_solman

argv[3] = -DSAPSTART=1

argv[4] = -DCONNECT_PORT=64998

argv[5] = -DSAPSYSTEM=01

argv[6] = -DSAPSYSTEMNAME=ZSM

argv[7] = -DSAPMYNAME=solman_ZSM_01

argv[8] = -DSAPPROFILE=F:\usr\sap\ZSM\SYS\profile\ZSM_DVEBMGS01_solman

argv[9] = -DFRFC_FALLBACK=ON

argv[10] = -DFRFC_FALLBACK_HOST=localhost

start_lazy = 0

start_control = SAP J2EE startup framework

DpJ2eeStart: j2ee state = STARTED

DpJ2eeLogin: j2ee state = CONNECTED

Thu Nov 27 15:12:24 2008

***LOG Q0I=> NiIRead: recv (10054: WSAECONNRESET: Connection reset by peer) [nixxi.cpp 4424]

• ERROR => NiIRead: SiRecv failed for hdl 4 / sock 1472

(SI_ECONN_BROKEN/10054; I4; ST; 127.0.0.1:4071) [nixxi.cpp 4424]

DpJ2eeMsgProcess: j2ee state = CONNECTED (NIECONN_BROKEN)

DpIJ2eeShutdown: send SIGINT to SAP J2EE startup framework (pid=3532)

• ERROR => DpProcKill: kill failed [dpntdisp.c 371]

DpIJ2eeShutdown: j2ee state = SHUTDOWN

Thu Nov 27 15:12:41 2008

J2EE server info

start = TRUE

state = STARTED

pid = 1164

argv[0] = F:\usr\sap\ZSM\DVEBMGS01\exe\jcontrol.EXE

argv[1] = F:\usr\sap\ZSM\DVEBMGS01\exe\jcontrol.EXE

argv[2] = pf=F:\usr\sap\ZSM\SYS\profile\ZSM_DVEBMGS01_solman

argv[3] = -DSAPSTART=1

argv[4] = -DCONNECT_PORT=64997

argv[5] = -DSAPSYSTEM=01

argv[6] = -DSAPSYSTEMNAME=ZSM

argv[7] = -DSAPMYNAME=solman_ZSM_01

argv[8] = -DSAPPROFILE=F:\usr\sap\ZSM\SYS\profile\ZSM_DVEBMGS01_solman

argv[9] = -DFRFC_FALLBACK=ON

argv[10] = -DFRFC_FALLBACK_HOST=localhost

start_lazy = 0

start_control = SAP J2EE startup framework

DpJ2eeStart: j2ee state = STARTED

DpJ2eeLogin: j2ee state = CONNECTED

Thu Nov 27 15:12:44 2008

***LOG Q0I=> NiIRead: recv (10054: WSAECONNRESET: Connection reset by peer) [nixxi.cpp 4424]

• ERROR => NiIRead: SiRecv failed for hdl 6 / sock 1468

(SI_ECONN_BROKEN/10054; I4; ST; 127.0.0.1:4079) [nixxi.cpp 4424]

DpJ2eeMsgProcess: j2ee state = CONNECTED (NIECONN_BROKEN)

DpIJ2eeShutdown: send SIGINT to SAP J2EE startup framework (pid=1164)

• ERROR => DpProcKill: kill failed [dpntdisp.c 371]

DpIJ2eeShutdown: j2ee state = SHUTDOWN

Thu Nov 27 15:13:01 2008

J2EE server info

start = TRUE

state = STARTED

pid = 2952

argv[0] = F:\usr\sap\ZSM\DVEBMGS01\exe\jcontrol.EXE

argv[1] = F:\usr\sap\ZSM\DVEBMGS01\exe\jcontrol.EXE

argv[2] = pf=F:\usr\sap\ZSM\SYS\profile\ZSM_DVEBMGS01_solman

argv[3] = -DSAPSTART=1

argv[4] = -DCONNECT_PORT=64996

argv[5] = -DSAPSYSTEM=01

argv[6] = -DSAPSYSTEMNAME=ZSM

argv[7] = -DSAPMYNAME=solman_ZSM_01

argv[8] = -DSAPPROFILE=F:\usr\sap\ZSM\SYS\profile\ZSM_DVEBMGS01_solman

argv[9] = -DFRFC_FALLBACK=ON

argv[10] = -DFRFC_FALLBACK_HOST=localhost

start_lazy = 0

start_control = SAP J2EE startup framework

DpJ2eeStart: j2ee state = STARTED

DpJ2eeLogin: j2ee state = CONNECTED

Thu Nov 27 15:13:04 2008

***LOG Q0I=> NiIRead: recv (10054: WSAECONNRESET: Connection reset by peer) [nixxi.cpp 4424]

• ERROR => NiIRead: SiRecv failed for hdl 4 / sock 1464

(SI_ECONN_BROKEN/10054; I4; ST; 127.0.0.1:4082) [nixxi.cpp 4424]

DpJ2eeMsgProcess: j2ee state = CONNECTED (NIECONN_BROKEN)

DpIJ2eeShutdown: send SIGINT to SAP J2EE startup framework (pid=2952)

• ERROR => DpProcKill: kill failed [dpntdisp.c 371]

DpIJ2eeShutdown: j2ee state = SHUTDOWN

Thu Nov 27 15:13:21 2008

J2EE server info

start = TRUE

state = STARTED

pid = 3540

argv[0] = F:\usr\sap\ZSM\DVEBMGS01\exe\jcontrol.EXE

argv[1] = F:\usr\sap\ZSM\DVEBMGS01\exe\jcontrol.EXE

argv[2] = pf=F:\usr\sap\ZSM\SYS\profile\ZSM_DVEBMGS01_solman

argv[3] = -DSAPSTART=1

argv[4] = -DCONNECT_PORT=64995

argv[5] = -DSAPSYSTEM=01

argv[6] = -DSAPSYSTEMNAME=ZSM

argv[7] = -DSAPMYNAME=solman_ZSM_01

argv[8] = -DSAPPROFILE=F:\usr\sap\ZSM\SYS\profile\ZSM_DVEBMGS01_solman

argv[9] = -DFRFC_FALLBACK=ON

argv[10] = -DFRFC_FALLBACK_HOST=localhost

start_lazy = 0

start_control = SAP J2EE startup framework

DpJ2eeStart: j2ee state = STARTED

DpJ2eeLogin: j2ee state = CONNECTED

Thu Nov 27 15:13:24 2008

***LOG Q0I=> NiIRead: recv (10054: WSAECONNRESET: Connection reset by peer) [nixxi.cpp 4424]

• ERROR => NiIRead: SiRecv failed for hdl 6 / sock 1460

(SI_ECONN_BROKEN/10054; I4; ST; 127.0.0.1:4089) [nixxi.cpp 4424]

DpJ2eeMsgProcess: j2ee state = CONNECTED (NIECONN_BROKEN)

DpIJ2eeShutdown: send SIGINT to SAP J2EE startup framework (pid=3540)

• ERROR => DpProcKill: kill failed [dpntdisp.c 371]

DpIJ2eeShutdown: j2ee state = SHUTDOWN

Thu Nov 27 15:13:41 2008

J2EE server info

start = TRUE

state = STARTED

pid = 3604

argv[0] = F:\usr\sap\ZSM\DVEBMGS01\exe\jcontrol.EXE

argv[1] = F:\usr\sap\ZSM\DVEBMGS01\exe\jcontrol.EXE

argv[2] = pf=F:\usr\sap\ZSM\SYS\profile\ZSM_DVEBMGS01_solman

argv[3] = -DSAPSTART=1

argv[4] = -DCONNECT_PORT=64994

argv[5] = -DSAPSYSTEM=01

argv[6] = -DSAPSYSTEMNAME=ZSM

argv[7] = -DSAPMYNAME=solman_ZSM_01

argv[8] = -DSAPPROFILE=F:\usr\sap\ZSM\SYS\profile\ZSM_DVEBMGS01_solman

argv[9] = -DFRFC_FALLBACK=ON

argv[10] = -DFRFC_FALLBACK_HOST=localhost

start_lazy = 0

start_control = SAP J2EE startup framework

DpJ2eeStart: j2ee state = STARTED

DpJ2eeLogin: j2ee state = CONNECTED

Thu Nov 27 15:13:44 2008

***LOG Q0I=> NiIRead: recv (10054: WSAECONNRESET: Connection reset by peer) [nixxi.cpp 4424]

• ERROR => NiIRead: SiRecv failed for hdl 4 / sock 1456

(SI_ECONN_BROKEN/10054; I4; ST; 127.0.0.1:4097) [nixxi.cpp 4424]

DpJ2eeMsgProcess: j2ee state = CONNECTED (NIECONN_BROKEN)

DpIJ2eeShutdown: send SIGINT to SAP J2EE startup framework (pid=3604)

• ERROR => DpProcKill: kill failed [dpntdisp.c 371]

DpIJ2eeShutdown: j2ee state = SHUTDOWN

Thu Nov 27 15:14:01 2008

J2EE server info

start = TRUE

state = STARTED

pid = 2092

argv[0] = F:\usr\sap\ZSM\DVEBMGS01\exe\jcontrol.EXE

argv[1] = F:\usr\sap\ZSM\DVEBMGS01\exe\jcontrol.EXE

argv[2] = pf=F:\usr\sap\ZSM\SYS\profile\ZSM_DVEBMGS01_solman

argv[3] = -DSAPSTART=1

argv[4] = -DCONNECT_PORT=64993

argv[5] = -DSAPSYSTEM=01

argv[6] = -DSAPSYSTEMNAME=ZSM

argv[7] = -DSAPMYNAME=solman_ZSM_01

argv[8] = -DSAPPROFILE=F:\usr\sap\ZSM\SYS\profile\ZSM_DVEBMGS01_solman

argv[9] = -DFRFC_FALLBACK=ON

argv[10] = -DFRFC_FALLBACK_HOST=localhost

start_lazy = 0

start_control = SAP J2EE startup framework

DpJ2eeStart: j2ee state = STARTED

DpJ2eeLogin: j2ee state = CONNECTED

Thu Nov 27 15:14:04 2008

***LOG Q0I=> NiIRead: recv (10054: WSAECONNRESET: Connection reset by peer) [nixxi.cpp 4424]

• ERROR => NiIRead: SiRecv failed for hdl 6 / sock 1452

(SI_ECONN_BROKEN/10054; I4; ST; 127.0.0.1:4100) [nixxi.cpp 4424]

DpJ2eeMsgProcess: j2ee state = CONNECTED (NIECONN_BROKEN)

DpIJ2eeShutdown: send SIGINT to SAP J2EE startup framework (pid=2092)

• ERROR => DpProcKill: kill failed [dpntdisp.c 371]

DpIJ2eeShutdown: j2ee state = SHUTDOWN

Thu Nov 27 15:14:21 2008

J2EE server info

start = TRUE

state = STARTED

pid = 4500

argv[0] = F:\usr\sap\ZSM\DVEBMGS01\exe\jcontrol.EXE

argv[1] = F:\usr\sap\ZSM\DVEBMGS01\exe\jcontrol.EXE

argv[2] = pf=F:\usr\sap\ZSM\SYS\profile\ZSM_DVEBMGS01_solman

argv[3] = -DSAPSTART=1

argv[4] = -DCONNECT_PORT=64992

argv[5] = -DSAPSYSTEM=01

argv[6] = -DSAPSYSTEMNAME=ZSM

argv[7] = -DSAPMYNAME=solman_ZSM_01

argv[8] = -DSAPPROFILE=F:\usr\sap\ZSM\SYS\profile\ZSM_DVEBMGS01_solman

argv[9] = -DFRFC_FALLBACK=ON

argv[10] = -DFRFC_FALLBACK_HOST=localhost

start_lazy = 0

start_control = SAP J2EE startup framework

DpJ2eeStart: j2ee state = STARTED

DpJ2eeLogin: j2ee state = CONNECTED

Thu Nov 27 15:14:24 2008

***LOG Q0I=> NiIRead: recv (10054: WSAECONNRESET: Connection reset by peer) [nixxi.cpp 4424]

• ERROR => NiIRead: SiRecv failed for hdl 4 / sock 1448

(SI_ECONN_BROKEN/10054; I4; ST; 127.0.0.1:4107) [nixxi.cpp 4424]

DpJ2eeMsgProcess: j2ee state = CONNECTED (NIECONN_BROKEN)

DpIJ2eeShutdown: send SIGINT to SAP J2EE startup framework (pid=4500)

• ERROR => DpProcKill: kill failed [dpntdisp.c 371]

DpIJ2eeShutdown: j2ee state = SHUTDOWN

Thu Nov 27 15:14:41 2008

J2EE server info

start = TRUE

state = STARTED

pid = 1116

argv[0] = F:\usr\sap\ZSM\DVEBMGS01\exe\jcontrol.EXE

argv[1] = F:\usr\sap\ZSM\DVEBMGS01\exe\jcontrol.EXE

argv[2] = pf=F:\usr\sap\ZSM\SYS\profile\ZSM_DVEBMGS01_solman

argv[3] = -DSAPSTART=1

argv[4] = -DCONNECT_PORT=64991

argv[5] = -DSAPSYSTEM=01

argv[6] = -DSAPSYSTEMNAME=ZSM

argv[7] = -DSAPMYNAME=solman_ZSM_01

argv[8] = -DSAPPROFILE=F:\usr\sap\ZSM\SYS\profile\ZSM_DVEBMGS01_solman

argv[9] = -DFRFC_FALLBACK=ON

argv[10] = -DFRFC_FALLBACK_HOST=localhost

start_lazy = 0

start_control = SAP J2EE startup framework

DpJ2eeStart: j2ee state = STARTED

DpJ2eeLogin: j2ee state = CONNECTED

Thu Nov 27 15:14:44 2008

***LOG Q0I=> NiIRead: recv (10054: WSAECONNRESET: Connection reset by peer) [nixxi.cpp 4424]

• ERROR => NiIRead: SiRecv failed for hdl 6 / sock 1444

(SI_ECONN_BROKEN/10054; I4; ST; 127.0.0.1:4114) [nixxi.cpp 4424]

DpJ2eeMsgProcess: j2ee state = CONNECTED (NIECONN_BROKEN)

DpIJ2eeShutdown: send SIGINT to SAP J2EE startup framework (pid=1116)

• ERROR => DpProcKill: kill failed [dpntdisp.c 371]

DpIJ2eeShutdown: j2ee state = SHUTDOWN

Thu Nov 27 15:15:01 2008

DpEnvCheckJ2ee: switch off j2ee start flag

[joo_migueldimas]

Hi Evren Ozyigit, how are you...?!

I´m now writing at this post because I have the same problem as you, when I accede to SAP MMC I found an error in work+disp.EXE process that display a yellow semaphore and a status error "Running, Message Server connection ok, Dialog Queue time: 0.00 sec, J2EE status info unavailable"

J2EE status info unavailable that´s the problem isn´t it?!??

How can I solve this problem... I check several logs such as dev_jcontrol, jvm_server0, std_server0, std_server0.out, dev_server0, dev_sdm, dev_bootstrap, dev_w0 ... but sincerely I don´t have yet the skills, because I´m newest in SAP, for take a conclusion on log analyse.

Can you help me please?!

Best regards,

Joao Dimas