on 11-26-2008 6:44 AM
Hi Friends,
Can anyone explain me the difference between business activity and service process in transaction category of service desk
Thanks & regards,
Shanmugam Balamurugan
Hi,
Activity means e.g.. sales call, customer visit etc.
But service process means after you sale your product if some service related issue arrives then that is taken care by this transaction.
Inspire by rewarding.
Regards,
Nikhil
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