Approval links not appearing in approver's outlook mail box

[Former Member]

Friends,

I am facing a problem with the approval mails of shopping carts to approvers. The approval links in the outlook mails are not appearing -

Error is :

Document contains errors. Log on to the system to process the document

- Approval or rejection via e-mail not possible

The shopping cart has been approved by 1 approver and awaiting approval by the next approver , who receives the approval mail but the approve/reject link is not appearing in the mail.

Any help will be highly appreciated.

Thanks

sparsh

[Former Member · Accepted solution]

This might be a problem due to Agent determination..

check if the approver is the creator of the cart itself ?

Regards,

PR.

Edited by: PR on Nov 24, 2008 6:03 PM

[Former Member · Accepted solution]

Hi PR,

Many thanks for your quick response.

I did find the agent missing and have assigned the agent now.

Going thru a few posts, I understand that it is required to check (in txn SWI1) whether the 'Approve or Reject' link exists in the workitem. I did check and found that it mentions ' Not set' against the 'Approve or Reject' link.

Can you/anyone please let me know how I can maintain the same?

Regards,

sparsh

[laurent_touillaud · Accepted solution]

To maintain mail buttons please have a look at following path :

SPRO->Supplier Relationship Management->SRM Server->Cross-Application Basic Settings->SAP Business Workflow->Define Dynamic Columns for Integrated Inbox

"Enter the user and task, plus the following data:

For approval: EC_DECISION in the field Expression (first attr.)

To hide the URL: EC_MAIL in the field Expression (second attr.)"

Hope this will help you.

Best regards,

Laurent.

Remind points if helpfull

[Former Member]

Hi,

Check whether the deafult printer has been mainatined for that approver user and also the FORWARD WORKITEM attribute has been checked in the org structure in PPOMA_BBP.

if you are using program RBBP_NOTIFICATION_OFFAPP to generate offline approval email.. if yes then select checkboxes HTML text and approval links.

See this thread for more details:

BR,

Disha.