Error BCOS088 "Error in local message system: Error while allocation..."

[Former Member]

Hello,

I getting an error while creating a support message with "help->create support message".

The message number is BCOS088 "Error in local message system: Error while allocation: Overwrite a protected Message xxx not create."

I read a lot of threads about errors while creation of support message, but nothing helps.

Here are the facts:

- The error occurs on SolMan 4.0 system (sap basis rel. 7.0, SP15).

- BCOS_CUST: OSS_MSG | W | NONE | CUST620 | 1.0

- authorization trace without error

- DNO_CUST04: NO_USER_CHECK = X

So there is no authorization error, because of no RFC destination and successfully authorization trace.

What could be the reason of this error?

Thank you for answers, Tina

[Former Member]

Hello

Go to SM30 and table BCOS_CUST.

There is an RFC connection linked to OSS_MSG application.

Then go to SM59 and check the paraméters of this RFC connection.

[Former Member]

See thread:

[Former Member]

If the answers have been helpful feel free to recompense.

[Former Member]

Hi,

I close this thread because the same ideas are for my problem are in thread

Tina

[Former Member]

Hello Tina,

I suggest you to check the RFC destination SAP-OSS and SAP-OSS-LIST

create them again if necessary using the note 17285.

Check number ranges for notification steps.

Hope this helps,

Cheers,

Satish.

[Former Member]

Hi,

did you create/assign number ranges?

tx: DNO_NOTIF

/cheers

[Former Member]

Hi,

thanks for you quick answer.

I didn't create number ranges. I used the standards, which means:

- No.range 03 for ABA message (TA: DNO_CUST01 -> SLF1)

- No.range 01 for internal CRM message

Tina

[Former Member]

Hi Tina,

internal number range used for ABA Messages/Basis Notifications should match the external number range used for service desk messages.

For ABA messages:

Goto tx: DNO_CUST01 -> SLF1 -> Details

Should show number range 01

Number ranges for this object are defined via tx: DNO_NOTIF

For Service Desk Messages (Support Message SLFN):

Goto tx: SPRO -> "Check number range for Service Desk Message" -> SLFN -> Details

Should show number range 01 internal, 02 external

Number ranges for this object are defined via tx: CRMC_NR_RA_SERVICE

Number range 01 (internal) of ABA message should match number range 02 (external) of Support Message.

You may use other ranges but you should make sure they match.

Hope this helps.