Database Studio - Help not available?

[Former Member]

Hell there

i downloaded the newest Database Studio for MaxDB.

But when i click on - Help -> Help Contents a windows pops up with the message:

HTTP ERROR: 500

Unable to compile class for JSP

RequestURI=/help/index.jsp

Powered by Jetty://

So can you tell me why i can not open the Help?

Thanks

Bjoern

[Former Member]

solved

[Former Member]

Hello,

can you try to add to the "/etc/hosts" the line "127.0.0.1 localhost".

Best Regards

Wolfgang

[Former Member]

Thanks,

but this is already set...

It look like he wants to open a website.. but do not find a webserver...

It looks like you try to open google without internet connection.. it then displays: Page cannot open or so..

I become the message:

HTTP ERROR: 500

Unable to compile class for JSP

RequestURI=/help/index.jsp

Powered by Jetty://

But i think it is the same... the program try to reach a webserver or so?

Regards

Bjoern

[Former Member]

Hello,

can you check in the Help Preferences if an external or internal browser is used?

Window->Preferences->Help

Window->Preferences->General->Web Browser

Best Regards

Wolfgang

[Former Member]

Hello,

it makes no difference if i use the internal or the external browser.....

Alsways the same message.. it looks like the HELP wants to connect to 127.0.0.1 (its written at the bottom of the window) but it cannot connect?!

[former_member229109]

Hello Bjoern,

Please update the thread with additional information:

• Please start Database Studio & click on - Help -> Software Updates -> Manage Configuration ->

View Installation History

& check the Target of the DatabaseStudio installation & status.

• Review the information at <.>\DatabaseStudio\readme\readme_eclipse.html

and <.>\DatabaseStudio\readme\readme_gef.html

• What is the OS of your server?

• What is the java version installed on this server?

Update with output of the command 'java -version' & check if you have

the u2018tools.jaru2019 file, which is in the u2018libu2019 folder of your JDK.

• Did you have any problems during the Database Studio for MaxDB installation?

• Please post the log file from <"user.home">/sdb/DatabaseStudio/.configuration

• Please update with output of the command:

sdbregview -l

Thank you and best regards, Natalia Khlopina

[Former Member]

Hello and good morning,

the following i find under:

View Installation History

Installation History

The list below represents the history of your update activities from the product installation to date. Each operation carries a date it commenced, as well as activities performed. Operations are sorted by date in ascending order.

19.11.2008 15:06:24

Date / Time Target Action Status

19.11.2008 15:06:36 file:/C:/Programme/SDB/programs/DatabaseStudio/ site-install success

19.11.2008 15:06:36 file:/c:/programme/sdb/programs/DatabaseStudio/./eclipse/ site-install success

-

---

Why do you want know on which OS we are on the server?

But ok.. SAP runs on Linux

My client runs the following java version:

java version "1.5.0_05"

Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_05-b05)

Java HotSpot(TM) Client VM (build 1.5.0_05-b05, mixed mode)

-

---

here is the config File from Configuration:

1. SAP Database Studio Product Runtime Configuration File

osgi.splashPath = platform:/base/eclipse/plugins/com.sap.sdb.tools.databasestudio

1. TODO: lieber das wegen link

#osgi.splashLocation =

osgi.bundles=org.eclipse.equinox.common@2:start, org.eclipse.update.configurator@3:start, org.eclipse.core.runtime@start

eclipse.product=com.sap.sdb.tools.databasestudio.product

osgi.instance.area=@user.home/sdb/DatabaseStudio

osgi.configuration.area=@user.home/sdb/DatabaseStudio/.configuration

1. End of file marker - must be here

eof=eof

-

---

The output from sdbregview -l:

C:\Dokumente und Einstellungen\user1>sdbregview -l

Server Utilities c:/programme/sdb/programs

7.7.04.23 32 bit valid

DB Analyzer c:/programme/sdb/programs

7.6.00.18 32 bit valid

PCR 7300 c:/programme/sdb/programs

7.3.00.54 valid

Database Studio c:/programme/sdb/programs

7.7.04.23 valid

PCR 7301 c:/programme/sdb/programs

7.3.01.19 valid

PCR 7104 c:/programme/sdb/programs

7.1.04.45 valid

Webtools c:/programme/sdb/programs/web

7.6.00.18 32 bit valid

SAP Utilities c:/programme/sdb/programs

7.7.04.23 32 bit valid

Base c:/programme/sdb/programs

7.7.04.23 32 bit valid

Redist Python c:/programme/sdb/programs

7.6.00.18 32 bit valid

JDBC c:/programme/sdb/programs

7.6.00.16 valid

Messages c:/programme/sdb/programs

MSG 0.3017 valid

ODBC c:/programme/sdb/programs

7.6.00.18 32 bit valid

Database Kernel c:/programme/sdb/programs/databasestudio/utilities

7.7.4.23 valid

Database Kernel c:/programme/sdb/bjotest

7.6.00.18 32 bit valid

Loader c:/programme/sdb/programs

7.6.00.18 32 bit valid

Database Studio Utilities c:/programme/sdb/programs/databasestudio/utilities

7.7.04.23 valid

SQLDBC c:/programme/sdb/programs

7.6.00.18 32 bit valid

SQLDBC 7600 c:/programme/sdb/programs

7.6.00.18 32 bit valid

PCR 7403 c:/programme/sdb/programs

7.4.03.40 32 bit valid

[Former Member]

Hello,

i dont know if this helps.

But the error is:

HTTP ERROR: 500

Unable to compile class for JSP

RequestURI=/help/index.jsp

Powered by Jetty://

But i did not find a *.jsp file on my machine?

I searched also in C:\Programme\SDB but no *.jsp File

Regards

Bjoern

[Former Member]

After a view days.. i think i push this thread again

[Former Member]

Hello,

can you post the .log file of Eclipse?

It should be located in the <user>/sdb/DatabaseStudio/.metadata directory.

If it is very large please find the part connected to your problem.

Best Regards

Wolfgang

[Former Member]

Sorry, but there is no LOG File.. only a 0byte LOCK File?! .lock

Greetings

Bjoern

[Former Member]

Hello,

maybe the .log file is in a different location on linux.

But Eclipse writes a .log file when it starts up. If there are problems with the Eclipse help system there should be some information about this in the .log file.

Best Regards

Wolfgang

[Former Member]

Hello,

on the eclipse.org site I found a thread that is similair to your problem on Linux.

http://dev.eclipse.org/newslists/news.eclipse.newcomer/msg19156.html

http://dev.eclipse.org/newslists/news.eclipse.newcomer/msg19158.html

http://dev.eclipse.org/newslists/news.eclipse.newcomer/msg19203.html

https://bugs.eclipse.org/bugs/show_bug.cgi?id=191254

Maybe this can give you a hint.

Best Regards

Wolfgang

[Former Member]

hmm eventually is it possible that i use the false JAVA Version? What do you think which java Version i have to use?

Bjoern

[Former Member]

Hello,

on my Windows I use java version "1.5.0_06" without problems.

As far as I understood the discussions are about problems with some specific java versions and how they are installed.

http://dev.eclipse.org/newslists/news.eclipse.newcomer/msg19158.html

Best Regards

Wolfgang

[Former Member]

hmm when i try the command: java -v on CMD

C:\>java -v

Unrecognized option: -v

Could not create the Java virtual machine.

This occurs?!?!? But i can open Java programs on my system without any Problem?!?

[Former Member]

java -version

Best Regards

Wolfgang

[Former Member]

Ups.. ^^

Yes sorry.. i forgot..

C:\>java -version

java version "1.6.0_11"

Java(TM) SE Runtime Environment (build 1.6.0_11-b03)

Java HotSpot(TM) Client VM (build 11.0-b16, mixed mode, sharing)

Is this OK?

[Former Member]

Hello,

Maybe you can try with java version 1.5.

As this problem seems not to be a special Database Studio Problem but a Eclipse Problem could you install the Eclipse 3.3 and try if you face the same problems calling the help from Eclipse?

Best Regards

Wolfgang

[Former Member]

Hello,

its me again

Iam facing now the problem again on my new Notebook.

(I do not resolved it on my old pc)

I have Java Version 1.5 on my Notebook and maked a fresh installation of the Database Studio. But again when i want to open the HELP

The same error occurs.

Did somebody have eventually a solution for this?