Backdated Suspension for Renewal Subscription

[Former Member]

Dear Experts ,

We are using Renewal form of Subscription. Due to some reason user has not suspended the standard item in the subscription order. Now that suspension is to be added for that past period so that the validity date of the standard item has to extended accordingly.

Please suggest me what can be done in this.

Regards,

Nikhil V. Joshi

[former_member336139 · Accepted solution]

A couple of questions for you.

Have the deliveries for the dates in questions been amortized? I am going to assume yes.

You will have to manually adjust the customer's account in order to credit the account. Once the order deadline has been set and deliveries amortized you cannot backdate a suspension.

Regards,