Config SLA on Service Desk

[Former Member]

hi

We are having trouble setting the SLA for solman service desk.

We have setup the Availability and Reaction Schema with transaction CRMD_SERV_SLA.

We then setup he Categories and Hierarchies with transaction comm._hierarchy

Now when we come to setup the Product workbench with transaction Commpr01 we are getting the error:

"Execute the upgrade report COM_PRODUCT_UPGRADE"

did anybody recieved the same error, if yes please advice how we can go past this step

thanks

Tenielle

points

[Former Member]

Very helpful link

[Former Member]

hi Tenielle

Ask the basis guy to run a Upgrate report, then you will be able to go into transaction COMMPR01

Thanks

Allistair