Status Profile and User Status for Support Message

[Former Member]

Hi All,

We need to customize Status Profile and User Status Specifc to customer requriments.

we need the following Status for Support Message:

Open

Accepted

Rejected

Fixed

Retest

Closed

Note:

1] Only the Message creator should be able Set staus Open and Closed

2] Message Processor should only set status Accepted, Rejected, Fixed and Retest

I have created the Status Profile in BS02.

Can some one help me the steps or guide how to implement the above logic and restrict the status access between Message Creator and Message Processor

Thanks!

Regards,

Pradeep L

[Former Member · Accepted solution]

Hey,

Navigate to SPRO path Customer relationship Mngt-> Transactions->Basic Settings->Status Mngt->define Authorization keys....

Once this is done, aasign this status authorization keys to the respective statues in tcode BS02.

Then use authorization object, B_USERSTAT and then assign appropiatate roles....

I hope i have given appropiatate pointers to you,

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Regards,

Anand

[Former Member · Accepted solution]

Hi Anand,

Thanks for your reply.

1] Do i have to create different Auth.key for Message processor and Message creator and then assing them in BS02 to Status Profile?

2] Now how do i assign this Auth.Key to the Auth Object B_USERSTAT?

do i have to create a new Zrole and assign or is there any other way.

Regards,

Pradeep L

[Former Member · Accepted solution]

> 1] Do i have to create different Auth.key for Message processor and Message creator and then assing them in BS02 to Status Profile?

Anand: Diffrent authorization key for different statues......not for message processor and creator

> 2] Now how do i assign this Auth.Key to the Auth Object B_USERSTAT?

Anand: Using Tcode PFCG, this can be done.... Consult Basis.....

> do i have to create a new Zrole and assign or is there any other way.

Anand: Yes u need to create a Z role and include that authorization objects in that z role....

so u might have to create 2 Zroles and then assign them to the persons concerned....

Inspire ppl by rewarding

Regards,

Anand...

[Former Member · Accepted solution]

Thanks anand.

Issue resolved.

Regards,

Pradeep L