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How to mark a support messge for deletion

Former Member
0 Kudos

Hi Gurus,

Can anyone guide me how to mark a service desk message for deletion?

You help highly appreciated

Thank you

BR

Saravanan Ramasamy

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hello Saravanan,

To delete unwanted support desk messages, you have to delete the basis part of a support desk message please follow note 566225. The CRM part can be archived with transaction SARA and the

archiving object CRM_SERORD. For CRM test messages alternatively the report CRM_ORDER_DELETE can be used.

To keep the system consistent, the ABA notification AND the assigned CRM

message have to be removed from the system.

To delete the ABA notification note 566225 can be used. The deletion of

CRM messages (e.g. with CRM_ORDER_DELETE) is not possible anymore (as of

note 845433).

The CRM message only can be archived. To archive the CRM message with

transaction SARA the archiving object CRM_SERORD is the correct one.

That numbers can be reused the relevant number ranges have to be reset.

This only can be done without causing problems when ALL ABA

notifications and CRM transaction existing in the system have been

deleted/archived.

Hope the above information helps you.

Regards

Amit

Former Member
0 Kudos

hi amit,

excellent reply

regards,

vijay.

Former Member
0 Kudos

Hi and thx for your answer. When I want delete the order with Business Transaktiontype SLF1 or ABA following appears

Documents of type purchasing cannot be deleted

What is the Problem?

KG

Martin

Answers (0)