on 11-19-2008 4:00 AM
Hi Gurus,
Can anyone guide me how to mark a service desk message for deletion?
You help highly appreciated
Thank you
BR
Saravanan Ramasamy
Hello Saravanan,
To delete unwanted support desk messages, you have to delete the basis part of a support desk message please follow note 566225. The CRM part can be archived with transaction SARA and the
archiving object CRM_SERORD. For CRM test messages alternatively the report CRM_ORDER_DELETE can be used.
To keep the system consistent, the ABA notification AND the assigned CRM
message have to be removed from the system.
To delete the ABA notification note 566225 can be used. The deletion of
CRM messages (e.g. with CRM_ORDER_DELETE) is not possible anymore (as of
note 845433).
The CRM message only can be archived. To archive the CRM message with
transaction SARA the archiving object CRM_SERORD is the correct one.
That numbers can be reused the relevant number ranges have to be reset.
This only can be done without causing problems when ALL ABA
notifications and CRM transaction existing in the system have been
deleted/archived.
Hope the above information helps you.
Regards
Amit
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