Error, missing customer master when creating sales order, master data exist

[Former Member]

Hi,

i am trying to create a sales order but the systems gives me an error that the customer does not exist, whereas the customer record does exist and was created centrally.

please help me resolve this issue.

Thanks

Admire

[Former Member · Accepted solution]

Dear Admire,

One such query has been addressed by me in thread:

I hope, this may help you.

Best Regards,

Amit

[Former Member]

Hi there,

May be the customer master is not extended to the sales area in which the salesorder is raised.

In VD03 enter the customer master & click on customer sales area. You should find the sales order sales area there in VD03.

Also check of the customeris marked for deletion. You will be able to see the customer master record but you will not be able to raise the sales order for that customer

Regards,

Sivanand

[former_member217082]

Hi hlabane

Check in which sales area the customer has been created , secondly check in which sales area you created sales order ( VA01) .

Regards

Srinath

[Former Member]

i have created it through Va01 and the customer was created centrally (it exists in both the company code area and the sales area)

[Former Member]

Hi,

Check the table knvv. whether your CMR exit or not.

Regards

San

[former_member550050]

Hi

have you defined common distribution channel and common division VOR1 and VOR2 respectively

Pls check in XD02 whether the customer is there in all sales area details

Regards

raja

Edited by: ramanathan raja on Nov 18, 2008 6:48 PM