Service Desk SLA

[Former Member]

Good Day

Looking for any documentation regarding the SLA function on Solution Manager Service desk.

Where do we start to configure this functions

point will be awarded

Thanks

Tenielle

[Former Member]

Hi,

The below link should be of help.

[http://www.renet-web.net/2009/07/21/slas-made-easy-in-sap-solution-manager/|http://www.renet-web.net/2009/07/21/slas-made-easy-in-sap-solution-manager/]

Rgds

[Former Member]

Thank you very much Pascal

I have followed your blog, and thats a great blog.... help me alot.

but i have another issue. i created the service contract, edit all necessary fields no errors and released my contract successfully meaning all are in place. But if i log my test calls, Solution Manager don't assign to SLA to the different Priority. Any advise why this might happend.

thanks

Allistair

[Former Member]

http://ifolder.ru/9134941

Edited by: Sergey Rybakov on Nov 18, 2008 11:13 AM

[Former Member]

Hi

Thanks for the doc, but there are no mention of how to config the SLA function of the Support Message.

Thanks

Tenielle

[Former Member]

Please check the Date profile under SPRO.

here you can set date and time for "End Customer requirement" field in the support desk message.

Hope this is what you are looking for.....

else provide more details

Regards,

Pradeep

[Former Member]

Good Day

Regrading SLA on Solution Manager and Service Desk Contract

I'm getting an Error when i trying to release my Service Desk Contract

Distribution channel 02 does not exist.

Please help.

Thanks

Allistair