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PRODUCTION PROBLEM when updating

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Former Member

‎11-17-2008 9:18 AM

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We had production problem. Users had problems when saving documents. Dialog was ok. In a hurry we restarted system and the system is now ok.

How to check what was wrong?(this is most important)

How react if this happens next time?

Thank you in advance(looking forward to your help)

1 ACCEPTED SOLUTION

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Former Member

‎11-17-2008 1:59 PM

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check out system logs SM21

check dev trace file , gateway and message server trace file ..

as mentioned by sunil update server ( use SM13/SM14 for update server status ) gets deactivated because of many reasons eg database , log file full

hope this information might help you ..

cheers dEE

2 REPLIES 2

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Former Member

‎11-17-2008 11:29 AM

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check whether your update process was active? (SM13)

cheers,

-Sunil

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Former Member

‎11-17-2008 1:59 PM

0 Kudos

check out system logs SM21

check dev trace file , gateway and message server trace file ..

as mentioned by sunil update server ( use SM13/SM14 for update server status ) gets deactivated because of many reasons eg database , log file full

hope this information might help you ..

cheers dEE