SDCC

[Former Member]

Dear All....

After doing all SDCC settings in Solman & Setelite server(RFC & Auth.), when i create any support message from Setelite server i m getting error:

Because of error 513, no message was created in Support Desk System

Kindly suggest.

Andrew

[Former Member]

solve by re assign role

[Former Member]

Did you maintain number ranges in tx: DNO_NOTIF ?

Check if the user used in BCOS_CUST RFC got appropriate authorization in Sol Man System.

[former_member385033]

Did you maintain table BCOS_CUST in the satellite system? Also did you set up Service desk in Solution Manager?

The setup of SDCCN is not sufficient for using support messages.

Best Regards,

Holger

[Former Member]

Holger ,

thanks for your time, i maintain table BCOS_CUST in setellite server but still not config. support desk, as i think its not a prerequisite for msg.

So can you please guide me for flow of configuration for Support desk in SOLMAN for IT support calls.

Regards

Gyan

[markus_doehr2]

> So can you please guide me for flow of configuration for Support desk in SOLMAN for IT support calls.

Follow the IMG in SPRO and use

http://service.sap.com/rkt-solman

for documentation.

Markus