Manually Added Adhoc Approvers disappears when change the Schopping Cart

[maheshmohan_d]

Hi All,

We are facing a problem in the Shopping Cart , whenever we are login in to the change mode of check status the manually added approver get disappears.Any point on this will be highly appreciated.

Regards,

Mahesh Mohan D

[khan_voyalpadusman]

hi ,

let me know the following answers

1) what is the workflow you are using for the shopping cart ?

is it 1) shopping cart without apporover

2) one step approval

3) two step approval

4) N-step approval.

are you adding approver after the system has determined the required approvers using N-step badi? let me know

because in the N-step approval , system always determines the approvers from badi --. and adhoc approvers are not considered ....

[maheshmohan_d]

Hi,

We are manually adding the users , the system is not determining the approvers for some of the cost centers this is basically for giving the option for user to select his/her approver . Here we are manually adding the two levels of approvers .

For the manual approval case we are using Adhoc-Approval workflow.

We have a scenario for a particular account assignment category, the approvers are not determined through the n-step approval badi but are added manually in the approval preview.

In the case when requisitioner changes any data in the shopping cart which is in awaiting approval or which is rejected by any approver and present in requesitioner inbox, the manually added approvers are disappeared and no approvers are displayed in the approval preview and when the workflow is retriggered with no approvers.

Is there anyway we can store the manually added approvers in the case when the requisitioner changes the cart.

Thanks And Regards

Mahesh Mohan D

Edited by: Maheshmohan D on Nov 18, 2008 9:44 AM

[Former Member]

Hi Mahesh,

Please check the following OSS Notes:

Note 676140 Ad hoc approver disappears after changing the shopping cart

Note 1233015 Ad-hoc approver not displayed for held documents

Note 999528 Adding Ad Hoc Approver fails due to comit error

Note 1076886 - Ad hoc approvers are lost during item-based workflow

Note 1015198 - Ad hoc approvers are not transferred to BBPSC07

Note 1141976 - Ad hoc approvers may no longer be available

Thanks,

Pradeep

[maheshmohan_d]

Hi All

We have used the Note 1233015 Ad-hoc approver not displayed for held documents. But still the same problem exists. We are using SAP SRM.5. Can any one suggest any alternate solution for this issue.

Thanks in advance.

Regards,

Mahesh Mohan D