Controle of the component field in creating a support message

[Former Member]

Does any body know how do I control the component field when users make a support message from help -> create support message.

Our end users tend to change that from time to time, message are also create with an empty component.

Is there any possibility to block changing this

Is it also possible give an error status if the component is empty.

I have found that this may be possible via BADI SBCOS001, but cannot find out how

[Former Member · Accepted solution]

Hello Jeppe,

From SE38, you can execute the report

RDSWP_NOTIF_CREATE_CUSTOMIZE_S and set field attribute such as required for the component field

Thanks,

François

[Former Member · Accepted solution]

Hi Francois

Thank you very much for your fast reply, I am sad to say but this did not solve my problem.

The problem is when our end users, are creating a support message from our satelite system and they can change the component which damages the support flow of sending the ticket to the right group.

The report you mention only seems to influence the rapport notif_create (or transaction) in solution manager.

So I need to customize the screen that appears when you click menu HELP -> Create support message in a satelite system.

[Former Member · Accepted solution]

Hi François,

I replied in this thread

https://forums.sdn.sap.com/click.jspa?searchID=22162663&messageID=6946417

What do we have now is SAP standard ?

The component field pop-up coming when the component is empty is managed in the PAI module of the screen BCOSI01 in functionpool SAPLBCOS.

You have 3 solutions to "customize your screen

1. repair the PAI (like SAP does for the pop-up)

after line message i016.

insert

elseif g_compon eq space.

message Ixxx

2 repair in the PBO

module status_0100 output.

....

LOOP AT SCREEN.

IF screen-name EQ u2018G_COMPONu2019..

screen-required = u2018Xu2019.

MODIFY SCREEN.

ENDIF.

ENDLOOP.

3 repair the screen SAPLBCOS 0100

G_COMPON should be required in the program tab of the element attribute

Note : if you change the field "not changeable" people won't be able to create support message outside an application.

Up to you to decide what you prefer

I hope it helps

br Xavier