Notification On New message created

[Former Member]

Hi gurus,

Is it possble to have an email notification whenever a new message have been created for the SOLMAN service desk. If it is possible, can anyone guide me on doing this.

Thank you

BR

Saravanan Ramasamy

[Former Member]

hi saravanan,

just create a rule in Pfac_respo.

contact me, if this is not clear to you

kind regard.

dirk

[Former Member]

Yes Development is necessary. Follow note 1041455.

[Former Member]

Hi,

to recieve a mail on "new message created" use the ppf. not the pfac_respo.

U find here http://www.speedshare.org/download.php?id=58D0DBED11

a doku how to work with it.

The document is written in german, but i think you will find the screenshots helpful.

The only thing I do not know is how to customize the subject of the email. I like to read there the priority, the message number and so on - maybe someone can help me....

Any advice or suggestions will be greatly appreciated.

kind regard

dirk

[Former Member]

Hi,

It requires z development. After you create ticket in satellite system it goes to solman. Now maintain user or reported by location in building field(Trans. type SU01)

Write a program which will check the location of user and will trigger the mail to the respective mail id maintained in the Z table. While defining action for "Created" status don't click on partner dependant. For more details inspire by rewarding.

Regards,

Nikhil