Error in Service desk message

[Former Member]

Hi

I am facing one error in Service desk related to message text .

Some of the characters of message entered by the customer is getting truncated when we see the message details in the transaction data tab in the service desk. Due to this we are not getting the full description of the support message.

Is any note is available for this?

Best regards

Sarang

[Former Member]

thnk

[Former Member]

wwwwwwwwwwwwwww

[Former Member]

thn

[Former Member]

A bit more info might be helpful.

What Sol Man release are you workin on?

What kind of characters get truncated?

Are you working on a unicode system?

Does this happen while creating messages from a satellite system or from within Sol Man?

/cheers

[Former Member]

Hi

Please find the reply in Bold :

What Sol Man release are you workin on?

SAP Solution Manager 4.0

What kind of characters get truncated?

General message characters (English alphabets)... is this because of length constraint?

Are you working on a unicode system?

Yes

Does this happen while creating messages from a satellite system or from within Sol Man?

When user creates messge in SAP ECC 6.0 , then the sme of the last characters of each row gets truncated.

Best regards

Sarang

[Former Member]

Hi,

you may check two things.

1. create a support message from satellite system using fewer words in each line (just to see if it gets truncated after a certain point or if always the last few characters get truncated)

2. is the corresponding ABA message (SLF1) created correctly?

[Former Member]

Hi

Thanks for the prompt reply.

1) It gets truncated after certain point.

2) How to check whether ABA set correctly for SLF1 for this problem?

Best regards

Sarang