Adobe document service issue

Former Member · ‎10-31-2008

hi friends

i have problem with adobe document services

500 Internal Server Error

SAP NetWeaver Application Server 7.00/Java AS 7.00

Failed to process request. Please contact your system administrator.

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Error Summary

While processing the current request, an exception occured which could not be handled by the application or the framework.

If the information contained on this page doesn't help you to find and correct the cause of the problem, please contact your system administrator. To facilitate analysis of the problem, keep a copy of this error page. Hint: Most browsers allow to select all content, copy it and then paste it into an empty document (e.g. email or simple text file).

Root Cause

The initial exception that caused the request to fail, was:

com.sap.tc.webdynpro.pdfobject.core.PDFObjectRuntimeException: OK Unhandled exception detected during a "Render" operation. Request start time: Fri Oct 31 16:02:22 PKT 2008 java.lang.NullPointerException Exception Stack Trace: java.lang.NullPointerException at com.adobe.ads.operation.Render.addErrorPdfToStreams(Unknown Source) at com.adobe.ads.operation.Render.handleRenderException(Unknown Source) at com.adobe.ads.operation.Render.execute(Unknown Source) at com.adobe.ads.operation.ADSOperation.doWork(Unknown Source) at com.adobe.ads.request.Request.processOperations(Unknown Source) at com.adobe.ads.request.Request.process(Unknown Source) at com.adobe.AdobeDocumentServicesEJB.processRequest(Unknown Source) at com.adobe.AdobeDocumentServicesEJB.rpData(Unknown Source) at com.adobe.AdobeDocumentServicesLocalLocalObjectImpl0_0.rpData(AdobeDocumentServicesLocalLocalObjectImpl0_0.java:120) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:85) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:58) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:60) at java.lang.reflect.Method.invoke(Method.java:391) at com.sap.engine.services.webservices.runtime.EJBImplementationContainer.invokeMethod(EJBImplementationContainer.java:126) at com.sap.engine.services.webservices.runtime.RuntimeProcessor.process(RuntimeProcessor.java:157) at com.sap.engine.services.webservices.runtime.RuntimeProcessor.process(RuntimeProcessor.java:79) at com.sap.engine.services.webservices.runtime.servlet.ServletDispatcherImpl.doPost(ServletDispatcherImpl.java:92) at SoapServlet.doPost(SoapServlet.java:51) at javax.servlet.http.HttpServlet.service(HttpServlet.java:760) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401) at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266) at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:387) at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:365) at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:944) at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:266) at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95) at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175) at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33) at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41) at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37) at java.security.AccessController.doPrivileged(AccessController.java:215) at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100) at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)

at com.sap.tc.webdynpro.pdfobject.core.PDFObject.doSoapCall(PDFObject.java:400)

at com.sap.tc.webdynpro.pdfobject.core.PDFObject.render(PDFObject.java:3948)

at com.sap.tc.webdynpro.clientserver.adobe.pdfdocument.base.core.PDFDocumentRenderHandler.handle(PDFDocumentRenderHandler.java:148)

at com.sap.tc.webdynpro.clientserver.adobe.pdfdocument.base.core.PDFDocumentProcessor.process(PDFDocumentProcessor.java:52)

at com.sap.tc.webdynpro.clientserver.adobe.pdfdocument.base.core.PDFDocumentInteractiveFormHandlingContext.execute(PDFDocumentInteractiveFormHandlingContext.java:100)

... 48 more

See full exception chain for details.

System Environment

Client

Web Dynpro Client Type HTML Client

User agent Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)

Version null

DOM version null

Client Type msie6

Client Type Profile ie6

ActiveX enabled

Cookies enabled

Frames enabled

Java Applets enabled

JavaScript enabled

Tables enabled

VB Script enabled

Server

Web Dynpro Runtime Vendor: SAP, build ID: 7.0013.20070717142021.0000 (release=645_VAL_REL, buildtime=2007-08-11:15:13:14[UTC], changelist=455669, host=pwdfm101), build date: Sat May 24 22:16:36 PKT 2008

J2EE Engine 7.00 patchlevel 109044.44

Java VM IBM J9 VM, version:2.3, vendor: IBM Corporation

Operating system AIX, version: 5.3, architecture: ppc64

Session & Other

Session Locale en

Time of Failure Fri Oct 31 16:02:23 PKT 2008 (Java Time: 1225450943203)

Web Dynpro Code Generation Infos

sap.com/pb

SapDictionaryGenerationCore 7.0013.20061002105236.0000 (release=645_VAL_REL, buildtime=2007-08-11:14:57:42[UTC], changelist=419377, host=PWDFM101.wdf.sap.corp)

SapDictionaryGenerationTemplates 7.0013.20061002105236.0000 (release=645_VAL_REL, buildtime=2007-08-11:14:57:50[UTC], changelist=419377, host=PWDFM101.wdf.sap.corp)

SapGenerationFrameworkCore 7.0013.20060719095755.0000 (release=645_VAL_REL, buildtime=2007-08-11:14:44:42[UTC], changelist=411255, host=PWDFM101.wdf.sap.corp)

SapIdeWebDynproCheckLayer 7.0013.20061002110128.0000 (release=645_VAL_REL, buildtime=2007-08-11:15:04:26[UTC], changelist=419396, host=PWDFM101.wdf.sap.corp)

SapMetamodelCommon 7.0013.20061002105432.0000 (release=645_VAL_REL, buildtime=2007-08-11:14:45:30[UTC], changelist=419384, host=PWDFM101.wdf.sap.corp)

SapMetamodelCore 7.0013.20061002105432.0000 (release=645_VAL_REL, buildtime=2007-08-11:14:45:23[UTC], changelist=419384, host=PWDFM101.wdf.sap.corp)

SapMetamodelDictionary 7.0013.20060719095619.0000 (release=645_VAL_REL, buildtime=2007-08-11:14:54:53[UTC], changelist=411251, host=PWDFM101.wdf.sap.corp)

SapMetamodelWebDynpro 7.0013.20070703112649.0000 (release=645_VAL_REL, buildtime=2007-08-11:15:00:50[UTC], changelist=454024, host=PWDFM101.wdf.sap.corp)

SapWebDynproGenerationCTemplates 7.0013.20070717142021.0000 (release=645_VAL_REL, buildtime=2007-08-11:15:15:27[UTC], changelist=455669, host=pwdfm101)

SapWebDynproGenerationCore 7.0013.20061002110128.0000 (release=645_VAL_REL, buildtime=2007-08-11:15:04:37[UTC], changelist=419396, host=PWDFM101.wdf.sap.corp)

SapWebDynproGenerationTemplates 7.0013.20070717142021.0000 (release=645_VAL_REL, buildtime=2007-08-11:15:15:27[UTC], changelist=455669, host=pwdfm101)

sap.com/tc_wddispwda

No information available null

sap.com/pb_api