Service Desk - Sending E-Mail from message after status change

[Former Member]

Hi Consultants,

I am using solution manager 4.0 SR3,and have configured Service desk .I am getting the message in the solution manager but when i m changing the user status it should generate a mail to the key user which is not happening.I have checked the note Note 691303 ,but the sim file in it for older release.

Can anyone help me regarding this issue.

Regards,

Ramesh

[Former Member]

Hi Ramesh,

can i have ur id at which I can send you a document on this.

Sudha

[Former Member]

hi,

please send to the mail id as mentioned in my profile

thanks

ramesh

[Former Member]

Hi Sudha,

please share the docu to my mail: sdnuser007@yahoo.de

Thank you!

regards

H. Thomasson