Payment card error

[Former Member]

Hi Everyone,

We have three open payments in the sales order; 10.00 on a gift card, and 20.00 and 100.00 on Visa. released the billing document to accounting so that it would utilize the payments. The total of the billing document is 25.25.

What should happen is that the Gift Card should be used first, which it was and then the 15.25should be utilized from the 20.00 visa card leaving the 195.29 open for future use as that is the balance on the order to be shipped. If we look at the u201CSettled in Billingu201D section, we notice that the 15.25 utilized the 100.00 payment instead.

I think it is still looking at the total value of the billing document when it looks for its next payment to utilize instead of the balance it really needs. Since it still is looking for something >= 25.25, it utilizes the 100.00 in error.

Any help is greatly appreciated,

Thanks,

Michelle.

[Former Member]

Hi,

We can use more than one credit card in one sales order. order amount will be split between payment cards.

IMG>Sales and Distribution>Billing>Payment Cards>Maintain Card Categories>Maintain Card Categories

deselect the field one card per transaction.

Regards,

Chandra