10-30-2008 8:57 AM
Hi,
Please explain the relation or difference between ISU and CCS
Thanks and Regards
10-30-2008 9:11 AM
Hi
CCS ( Customer care service ) is more of the customer facing tool. Used as the front end by the customer facing team.. and ISU is back end where actually the whole process will take place like BP creation to billing.
Regards
Haricharan
10-30-2008 9:09 AM
HI
I hope u r asking between isu and css which is customer self service..
isu it self is called as isu/ccs
may be u can know differzz between isu.ccs and isu.css
customer self service is the concept through which customer can make all updates in the utility website available on line
where as in in isu.ccs it the sipport provided from the call center agent
kr
raj
raj
10-30-2008 9:11 AM
Hi
CCS ( Customer care service ) is more of the customer facing tool. Used as the front end by the customer facing team.. and ISU is back end where actually the whole process will take place like BP creation to billing.
Regards
Haricharan