charging for returns

[Former Member]

Dear All,

my client wants to charge the logistic cost to the customer if he returns the stock after some days. how can we achieve this.

Regards

sankar.

[Former Member · Accepted solution]

Ideally a Report requires to be developed for the same and based on the report, Debit note be raised to Customer.

Regards,

Rajesh Banka

[Former Member · Accepted solution]

Dear Rajesh,

can you explain this in detail.

sankar.

[Former Member]

HI,

While you sending the customer invoice....Can you see the Freight condition type...:

If yes....When you taking the goods........you can add Logistice charge and Raise the Debit memo.....

IF it not works..revert back.........

Regards

Dev

[Former Member]

A report should be developed based on Return Sales Order basis, considering that all returns are created with reference to preceeding document, such as Original Sales Order or Billing Document. The Extract of the report should be to capture logistic cost. It is essential that Logistic cost is calculated as a separate condition type component in pricing. This report extraction should be a periodic activity and purely based on Return Sales Order date.

Once the report is available, based on the same, Debit Memo can be issued to customer, which will be manual activity. Alternaively, an aautomation can be worked out for the same.

In the case, if automation is being worked out, ensure that a check field is available in report and only the Checked field should create Debit Memo request, as it is possible that in all cases Debit Memo is not raised. Also there should be a validation that if a Debit Memo Request is created, the same should not reflect again in the list.

Regards,

Rajesh Banka