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Logistics Costs in Sales Return

Former Member
0 Kudos

Hi All,

I have a requirement in Return Process:

When a customer returns our goods due to some reason like factory shut down or anything which is not related to our goods....I would like to charge him the Logistics cost involved for the distribution of goods.

What if the customer has already paid? and what if the customer not yet paid for that order.

Kindly help me to get it solved.

Regards

SaravanaaS

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos

hello, friend.

you have at least 2 options:

1. directly entering the surcharge representing logistics cost in the return order, or

2. creating a debit memo request wrt the returns order, with the surcharge.

i'm sure you can also use a condition type that references shipment costs. maybe other contributors can give you more details on that.

regards.