Workflow - Issue in Agent Assignment

[Former Member]

Hi All,

I have created a workflow in development Client.

It has both Customizing as well as Workbench request.

Customizing request contains all Agent assignment for task and Event assignments.

I have transported both customizing as well as workbench request to Qualtiy client but the issue is that agent assignment does not happen is quality client.

I have to login to Quality cleint and do the agent assignment maually then only it works properly.

Is it that i have to tranport the workbench request first and then the customizing request or is there any other way to solve it .

Kindly help me in finding the issues

Thanks & regards,

Chetan Sakunde

[martin_nooteboom · Accepted solution]

Are you sure the agent assignment for the possible agents is in the transport? Because normally it isn't. Please check your settings in transaction OOCR. If entry TRSP CORR has the value X, agent assignment is not transported. If you change this, keep in mind that all changes in the organizational structure will be transported which could be a problem.

Alternative is to do the agent assignment of the possible agents manually on the target systems.

Regards,

Martin