Numbering internal and external service desk

[Former Member]

hi,

I need that the number of internal message follow the same succession of external message in the service desk of 3.20 SOLUTION MANAGER.

thank you very much for somebody who could help me.

LEONOR

[Former Member]

Hi,

Maintain same no. range at both places(Tx. Code)

1. DNO_NOTIF

2. CRMC_NR_RA_SERVICE

Assign no. range to transaction type SLFN.

Inspire for further explanation by rewarding.

Regards,

Nikhil

[Former Member]

Thank you very much, and organize the numbers, his contribution was right,

LEONOR

[Former Member]

Hi,

Is your problem resolved? You need to specify internal and external no. range and then test it. Inspire by rewarding.

Regards,

Nikhil

[Former Member]

hello.

thank you very much, to organize the range of internal and external issues and achieve that by creating the service desk solution from 3.2 or manager from another system, is generated consecutively, but when I consult the message created from solution manager (internal number) appears without a number.

thank you very much for your support

LEONOR

Edited by: LEONOR ELENA DIEZ QUIROZ on Dec 10, 2008 9:40 PM