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canceling a sales order

what are the steps (right way) for canceling a sales order.

steps at header level ?

steps for canceling an item ?

Thanks

Ram

replied

Dear Ramesh,

Order reason and Reason for Rejection is two different concepts.

try to understand by this example:

The incompletion procedure 14 in the group A - Sales header which is used in the returns can be assigned to your sales order (where ever you require the order reason is manadatory)... Or you can define your own incompletion procedure and assign it to the sales order...

And YES, to reject Order (either at Header-level or Item-Level), Reason for Rejection is mandatory.

Best Regards,

Amit.

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