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User status of support message

Former Member
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Could somebody say me what is a table where is user status ( SLFN0001) stored for service desk message (tcode DSWP) ? I can't catch it with trace.

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Sorry, but no.When you change user status of message from "New" to "In process" for example, what is a table where this value is stored... ( I found CRM_JEST, CRM_JCDS in trace, but I afraid they aren't what I need).

former_member385033
Participant
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These tables are the correct ones, the current user status is not marked as inactive in field "Status Inact" in CRM_JEST.

Answers (3)

Answers (3)

Former Member
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Thanks a lot, Holger !

It's that I need

former_member385033
Participant
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Georgyi,

please also check TSOCM_STAT_PROP , using SM30.

Regards,

Holger

Former Member
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have a look in V_TJ10 with SM30.

is this what you mean?

Best regards,

Roel