Email Setup in SAP Business One
Can any one Guide me about Setting up Email Service in SAP Business One Application.
I want complete configuration details to make it possible to send or receive Email from SAP Business one to External Mail services like Yahoo or Gmail and Vice-versa.
Thanks and Regards,
Apple Liu replied
Should you have any error message for sending email, please refer to note 693306 below.
SAP Business One Service Manager is responsible for sending e-mails and
faxes via SAP Business One.
In case an e-mail or a fax was sent via SAP Business One but has not
reached its destination/recipient, it is possible to diagnose a relevant
error message, which can then help you trace the actual cause of this
SAP Business One Service Manager, e-mail, email, Fax, Unsent, Error,
Error Message, Event Viewer, Error Analysis, Application Log,
Failed to create Dispatch cover page, Error 49, Error 46, Error 36,
Reason and Prerequisites
Help for analyzing error messages returned from SAP Business One Service
Manager (SBO Mailer) and documented under the Event Viewer.
Error messages returned by SAP Business One Service Manager can be
viewed under Start => Settings => Control Panel => Administrative Tools
=> Event Viewer => Application Log.
Double click the column title 'Source' and locate all the errors related
Double click an Error row to open the Event Properties window.
The error number is displayed under the Description section.
1. Error 49 - the e-mail could not be sent through the currenct SMTP.
This usually occurs when a Local Exchange Server is defined within
the Service Manager. It is necessary to define a Relay in the
Exchange Server to the SQL Server and workstations running SAP
Business One. It is also important to verify that the e-mail address
defined for the sender in SAP Business One is valid.
2. Error 35 - this error occurs when trying to send an e-mail with an
attachment, that cannot be created or accessed via the Attachments
path as defined in SAP Business One. It is necessary to verify that
there are no folder restrictions on the Attachments folder. It is
also necessary to verify that the created attachment has a valid
name. In case the operating system does not support the specific
language used in SAP Business One, the Service Manager will not
recognize the created file. In NT 4.0 Servers, try running the SBO
Mailer under an Administrator account, instead of under a Local
3. Error 36 - this error usually occurs when a wrong SMTP address is
defined in the Service Manager. Try using an alternative SMTP
4. Error 46 - this error usually occurs due to a wrong SMTP definition
in the Service Manager or the SMTP traffic is being blocked by an
5. Failed to create Dispatch cover page - this error is relevant only
when attempting to send faxes using SAP Business One Service
Manager. This error indicates that there is an existing problem with
WinFax cover pages. This problem exists in the WinFax product
itself, however it is necessary to resolve this issue in order to
send faxes via SAP Business One Service Manager. In order to resolve
this problem refer to Symantec's article found in the following web