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Email Setup in SAP Business One

Hi all,

Can any one Guide me about Setting up Email Service in SAP Business One Application.

I want complete configuration details to make it possible to send or receive Email from SAP Business one to External Mail services like Yahoo or Gmail and Vice-versa.

Thanks and Regards,

Ravi Patil

Former Member
Former Member replied


Should you have any error message for sending email, please refer to note 693306 below.


SAP Business One Service Manager is responsible for sending e-mails and

faxes via SAP Business One.

In case an e-mail or a fax was sent via SAP Business One but has not

reached its destination/recipient, it is possible to diagnose a relevant

error message, which can then help you trace the actual cause of this


Other terms

SAP Business One Service Manager, e-mail, email, Fax, Unsent, Error,

Error Message, Event Viewer, Error Analysis, Application Log,

Failed to create Dispatch cover page, Error 49, Error 46, Error 36,

Error 35

Reason and Prerequisites

Help for analyzing error messages returned from SAP Business One Service

Manager (SBO Mailer) and documented under the Event Viewer.


Error messages returned by SAP Business One Service Manager can be

viewed under Start => Settings => Control Panel => Administrative Tools

=> Event Viewer => Application Log.

Double click the column title 'Source' and locate all the errors related

to 'SBOmail'.

Double click an Error row to open the Event Properties window.

The error number is displayed under the Description section.

1. Error 49 - the e-mail could not be sent through the currenct SMTP.

This usually occurs when a Local Exchange Server is defined within

the Service Manager. It is necessary to define a Relay in the

Exchange Server to the SQL Server and workstations running SAP

Business One. It is also important to verify that the e-mail address

defined for the sender in SAP Business One is valid.

2. Error 35 - this error occurs when trying to send an e-mail with an

attachment, that cannot be created or accessed via the Attachments

path as defined in SAP Business One. It is necessary to verify that

there are no folder restrictions on the Attachments folder. It is

also necessary to verify that the created attachment has a valid

name. In case the operating system does not support the specific

language used in SAP Business One, the Service Manager will not

recognize the created file. In NT 4.0 Servers, try running the SBO

Mailer under an Administrator account, instead of under a Local

service account.

3. Error 36 - this error usually occurs when a wrong SMTP address is

defined in the Service Manager. Try using an alternative SMTP


4. Error 46 - this error usually occurs due to a wrong SMTP definition

in the Service Manager or the SMTP traffic is being blocked by an

existing FireWall.

5. Failed to create Dispatch cover page - this error is relevant only

when attempting to send faxes using SAP Business One Service

Manager. This error indicates that there is an existing problem with

WinFax cover pages. This problem exists in the WinFax product

itself, however it is necessary to resolve this issue in order to

send faxes via SAP Business One Service Manager. In order to resolve

this problem refer to Symantec's article found in the following web





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