Customers Orders Balance is Negative

[Former Member]

Hi guys,

We are running 2007A PL 37 and I have found a customer in our database that is showing an orders balance that is a negative figure when viewing on the main BP screen.

If you drill down into the orders, they all look normal and are all positive and the running balance is correct, its just the total shown on the front screen is completely different and negative.

Any idea what may have caused this and how to rectify?

Thanks in adavance.

Michael

[jitin_chawla · Accepted solution]

Hi Michael,

Are you getting the Order Balance as a Huge Amount?

Is there a navigation arrow appearing in front of the Order Balance ?

I suggest to log a ticket to SAP Support describing the issue in order to further investigate the same.

Regards,

Jitin

[Former Member · Accepted solution]

Hi,

The balance is showing as -$70000~, the actual balance is around $30000.

Yes the arrow is there and can be used.

Thanks,

Michael

[jitin_chawla · Accepted solution]

Hi,

You can query the OCRD table and find out other BP's with negative order balance.

If your order balance as per the open orders does not match the balance displayed on the BP Master screen, then you need to contact support to get the issue fixed.

You can log a message to SAP Support throught Portal using the S-User ID.

Regards,

Jitin

[Former Member · Accepted solution]

Sorry, where exactly do I need to go to lodge a support ticket? Thanks.

[jitin_chawla · Accepted solution]

Hi,

Please goto: http://service.sap.com/smb/sbo/support

My customer messages->SAP Message wizard.

Regards,

Jitin

[Former Member · Accepted solution]

Thanks, but I receive this error - The alias SMB/SBO/SUPPORT that you have entered does either not exist,

or you are not authorized to access it.

[jitin_chawla · Accepted solution]

You need to have a S-user ID and Password to access and log Support messages.

Regards,

Jitin

[Former Member · Accepted solution]

How do I get this? Thanks.

[Former Member · Accepted solution]

If you are a end user not partner, you will not have the right access to the link. Log to your local SAP partner would be easier if this applies to you.

Thanks,

Gordon