on 10-20-2008 10:49 PM
Hi All,
Please assist where I can configure the dropdown list for agent's workmode (Ready, Not Ready, Out to Lunch, Wrap-Up, Break, etc) in IC Web Client. I'm in version SAP CRM 2007 6.0.
Thanks.
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Unfortunaly, you cannot maintain this dropdown, the list of workmodes sends from telefony side.
Best regards,
Artur Litvinov.
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