We have alert configuration done on XI and it is sending emails to external acounts (configured fixed receiptents). I am trying to access via RWB inbox and I do not see any alerts in the inbox. I have checked SAP note 913858 and searched SDN. I am not sure what is the problem. I appreciate your help.
Mostly Alerts dont go even though Alert inbox does have entry this is opposite
Check the test result for RSALRTTEST? and see if you used no restrictions in RWB for alerts.