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date rules not copied into service ticket

We are implementing a SAP CRM 2007 Service scenario with the IC Webclient.

When creating a service ticket, a product is assigned and a service contract is automatically determined. This service contract contains a Service Profile and an Reaction Scheme. All date types are copied into my service ticket but I am missing my durations for the items it seems like they are not assigned to the bussiness transaction. This is not what I am expecting because the item, contract, response profile and Service profile are determined.

when creating the same type of service transaction in CRMD_ORDER and assigning the product the contract is determined and all durations are determined and assigned, based on the contract.

Has anyone encountered this problem or a clue how to solve this



Former Member

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