date rules not copied into service ticket

[Former Member]

We are implementing a SAP CRM 2007 Service scenario with the IC Webclient.

When creating a service ticket, a product is assigned and a service contract is automatically determined. This service contract contains a Service Profile and an Reaction Scheme. All date types are copied into my service ticket but I am missing my durations for the items it seems like they are not assigned to the bussiness transaction. This is not what I am expecting because the item, contract, response profile and Service profile are determined.

when creating the same type of service transaction in CRMD_ORDER and assigning the product the contract is determined and all durations are determined and assigned, based on the contract.

Has anyone encountered this problem or a clue how to solve this

regards,

Remko

[Former Member · Accepted solution]

Hello Buijink

By default the service ticket only shows the dates and not the durations of your date profile.

You will have to use the UI config tool to add Durations to service ticket.

Here's how:

1. Tcode BSP_WD_CMPWB - BSP WD Component Workbench

2. Component ICCMP_BTDATE > Display

3. Views > ICCMP_BTDATE/Dates > Configuration

4. Click on "Show Available Fields" you will see "Blocks" folder, expand that and you will see BTDatesDurations.

5. Copy configuration to your role config key and add BTDatesDurations.

Once you add BTDatesDurations you will be able to see durations on service ticket.

Regards

Rupesh Patil

[Former Member]

Does the date profile copied if the order is opened and saved again??

REgards

Ravi

[Former Member]

Hi!

Did you solved that? I have the same issue.