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Forward workitem manually.

Hi

We are on SRM 4.0

When an approver recieves a work item for approval, he can forward that workitem using an icon (envelope) against that workitem.

1- What is this functionality exactly for. Can he forward the workitem to any body, whether the person to whom it is forwarded is an approver or not.

2-When we click on the envelope icon (forward) we have to find the list through find tab. If we insert * (star) the system does not throw the list. But if we enter a then the system throws the search list. What is the logic behind this.

3-Is there any documentation available for this functionality.

Please advice on this.

Regards

Former Member
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