Forward workitem manually.
We are on SRM 4.0
When an approver recieves a work item for approval, he can forward that workitem using an icon (envelope) against that workitem.
1- What is this functionality exactly for. Can he forward the workitem to any body, whether the person to whom it is forwarded is an approver or not.
2-When we click on the envelope icon (forward) we have to find the list through find tab. If we insert * (star) the system does not throw the list. But if we enter a then the system throws the search list. What is the logic behind this.
3-Is there any documentation available for this functionality.
Please advice on this.