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Promised not in project scope & value delivered

Hello,

I need to choose the right answer for each of these.

1. The best way to avoid a situation in which the customer believes they were promised something not in the project scope is to: (only one answer is right i believe)

Keep specifications available throughout the implementation process

Use the customer-specific demo created during the sales phase

Go through the contract point by point with the customer

Have the sales executive available during user acceptance testing

2. During which phase of the sales process is value delivered? (only one answer is right i believe)

Need/Assessment; Decision/Justification; Approval/Agreement; Implementation/Customer Management

Feasibility/Understanding

Project Start/Solution

Evaluation/Proof

Decision/Justification

Approval/Agreement

Implementation/Customer Management

Thanks,

Neehal

Former Member
Former Member replied

1. The best way to avoid a situation in which the customer believes they were promised something not in the project scope is to: (only one answer is right i believe)

Keep specifications available throughout the implementation process

Use the customer-specific demo created during the sales phase

Go through the contract point by point with the customer

Have the sales executive available during user acceptance testing

Correct Answer:

Use the customer-specific demo created during the sales phase

2. During which phase of the sales process is value delivered? (only one answer is right i believe)

Need/Assessment; Decision/Justification; Approval/Agreement; Implementation/Customer Management

Feasibility/Understanding

Project Start/Solution

Evaluation/Proof

Decision/Justification

Approval/Agreement

Implementation/Customer Management

Correct Answer:

Implementation/Customer Management

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