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External email issue

Hi Friends,

I am facing an issue for sending WF notification to the eternal email address. Even though I configured the SU01 with external email id, still notifications are sending to SAP inbox. The server is configured for WF-BATCH user and when I send a test email from SO01, it is sending to the external email address properly. So what could be the reason for this issue?

Based on some suggestion, I change the office settings in SO16 as 'Send to home address of Users', and I can see the notifications are sending to the external id. But I don't think that is a correct way to fix this issue, because it is a global settings and other WF users also may get notifications, even through it is not relevant. I appreciate your valid inputs on this.

Thanks in advance.


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