email not sent when rejecting time

[Former Member]

Email not sent when rejecting time in approval view in MSS.

Works when done in CATS_APPR_LITE, but not from MSS approval view.

Have checked user email in su01, SMTP config in SCOT, and verified with SOST.

Nothing in the default.trc log.

Any clues on how to proceed locating the error ?

[siddharthrajora · Accepted solution]

check the MSS profile being used, there you have a setting

If I reject the

time in UWL and made sure that the Profile has the field

(V_CATS_APPR_CUST-SEND_MAIl) is active, then the Notification message

is available in the SBWP for the employee.

SPRO > Cross-Application Components >

Time Sheet > Settings for All User

Interfaces > Approval Procedure >

Approve Working Times > Define Profiles

and Assign to Views > 'Rejection'

checkbox field

(V_CATS_APPR_CUST-SEND_MAIl) is active

[ChrisSolomon]

Check workflow. Either (1) it is not set to email or (2) is failing.