I was checking an alert test in a case where we must send an email to a few users
At the moment the configuration works fine and the alert is triggered correctly, but the problem is that of 4 users, 2 get the content of the message correctly (the email long text tab), and the other 2 (ours) get a message without content (just the alert # and the link to the monitoring)
Alert ID: ##11234##
Message Monitor http://xxxxxxx
Message Monitor (Secure Connection): https://xxxxxxx
[ The correct message contains alert ID #, error description, receiver data, sender data and so on.. ]
- Why the Alert is sending incomplete data for some users and others don't have that problem?
We checked the sap roles per user and it seems that all the users had the same ones, any other ideas on what should we look for?