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Generate Follow-up Task from a Complaint from Interaction Center WebClient

Hi,

I need to generate a follow up Task from a Complaint in Interaction Center WebClient CRM 2007, but I can't find the way to do this. I just can generate Activities but no tasks.

I try using the Generate Task button in the Task tab. But, it doesn't work.

It appears a message "Action container is not filled".

Also, what is an action container??

Thanks.

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