on 10-17-2008 11:20 AM
gurus ,
i ahve configured service desk and automatic mail alert by folllowing the blog ,
the problem is after changing the status to "in process" and saving the message , i clicked the ACTIONS tab in the servie desk message overview .
there the status is red .
the error is "No communication data could be determined from address 10735 10734 " ,
the detailed log is
"No communication data could be determined from address 10735 10734
Message no. SPPF_MEDIA032
Diagnosis
No recipient could be determined for the transferred address.
Company address: 10735
Personal address: 10734
System Response
Processing cannot be performed.
Procedure
Check whether address data has been entered in the central address administration for the required processing type.
"
kindly help me to solve this issue
Check the BP address tab for the message processor has the email id properly mentioned at both the places
Also verify the emp type maintained if they are message processors.
Pls assign pts.
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