mail is not received on status change of service desk message
i ahve configured service desk and automatic mail alert by folllowing the blog ,
the problem is after changing the status to "in process" and saving the message , i clicked the ACTIONS tab in the servie desk message overview .
there the status is red .
the error is "No communication data could be determined from address 10735 10734 " ,
the detailed log is
"No communication data could be determined from address 10735 10734
Message no. SPPF_MEDIA032
No recipient could be determined for the transferred address.
Company address: 10735
Personal address: 10734
Processing cannot be performed.
Check whether address data has been entered in the central address administration for the required processing type.
kindly help me to solve this issue