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mail is not received on status change of service desk message

gurus ,

i ahve configured service desk and automatic mail alert by folllowing the blog ,

Sending E-Mail from Support Message

the problem is after changing the status to "in process" and saving the message , i clicked the ACTIONS tab in the servie desk message overview .

there the status is red .

the error is "No communication data could be determined from address 10735 10734 " ,

the detailed log is

"No communication data could be determined from address 10735 10734

Message no. SPPF_MEDIA032

Diagnosis

No recipient could be determined for the transferred address.

Company address: 10735

Personal address: 10734

System Response

Processing cannot be performed.

Procedure

Check whether address data has been entered in the central address administration for the required processing type.

"

kindly help me to solve this issue

Former Member
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