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Save file and Save Office greyed out

One of our user's has the problem when downloading data from CADO to a spreadsheet.

When having run CADO and choosing from the menu List --> Save --> both the options Office and File are not active, they are greyed out.

When the user tries to run the same report on a colleague's PC who has both the options Office and File activated, it still doesn't work for that person.

Can somebody let me know how to activate those two options ?

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