ESS - 500 internal server error

[Former Member]

Hi,

We are experiencing the following error when we click on the ESS overview iview. 500 internal server error Failed to process request. Please contact your system administrator but when the basis person reboots the server then the iview works for a short while then the error appears again.

We are using EP7, EEC6, NW04s

Our patch level is as follows: ESS/MSS u2013 patch 14. ECC patch 13

The Kernel level is 139.

Any ideas what could cause this problem?

Many thanks in advance

Jo-lize

[former_member98098]

Hi,

We are using EP 7.0 SP15 and back-end Ecc 6.0 SP26.

We faced same error "500 Internal Server Error" Failed to process request when user clic on Leave Request Iview.

We fixe the problem. It's due to a conflit of periods.

- Employee ask some leaves requests : 26.12.08 to 26.12.08 ; 29.12.08 to 31.12.08 ; 26.12.08 to 02.01.09

- Manager validated the 3 requests.

On Back-end only 2 of them (1th 2nd) are on IT 2001.

PTARQ got an error on 26.12.08 to 02.01.09 period.

Manual solution : delete on IT2001 and process PTARQ error.

Have you another solution ?

Do you know SAP note / SAP solution to solve it ?

Many thanks in advance

JLJA

[former_member98098]

Hi,

We are using EP 7.0 SP15 and back-end Ecc 6.0 SP26.

We faced same error "500 Internal Server Error" Failed to process request when user clic on Leave Request Iview.

We fixe the problem. It's due to a conflit of periods.

- Employee ask some leaves requests : 26.12.08 to 26.12.08 ; 29.12.08 to 31.12.08 ; 26.12.08 to 02.01.09

- Manager validated the 3 requests.

On Back-end only 2 of them (1th 2nd) are on IT 2001.

PTARQ got an error on 26.12.08 to 02.01.09 period.

Manual solution : delete on IT2001 and process PTARQ error.

Have you another solution ?

Do you know SAP note / SAP solution to solve it ?

Many thanks in advance

JLJA

[Former Member]

Jolize,

Are you accessing the portal using fully qualified domain name.

are you getting this problem in all browsers and with all users.

try to preview that iview and check whether you are getting same issue.(have super admin role for this)

Thanks

Bala Duvvuri

[ravi_joseph]

Hi

is it a federated one or single portal.

Jo

[Former Member]

Check for out of memory errors in the logs.

[Former Member]

Thank you for your reply. I will check it out and let you know.