How to access interaction center: web or t-code?

[Former Member]

Could anyone help tell what is the txn for IC? Thanks!

[Former Member · Accepted solution]

Hi Ashley,

Its CRM_IC.

Regards,

Ashish

[Former Member]

Hi Ashley,

This is simple, you assign your user to either of business roles, IC_AGENT or IC_MANAGER then login using Web UI url. While logging in again select either of the above business roles.

Hope this solves your query.

Regards,

Mohan

[BGarcia]

Hi Ashley,

Suchita answer at this thread might help you:

Kind regards,

Bruno