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User is trying to use FBRA to reset a cleared document. She gets a message that says "Balance of the line items is not zero". When I look at the document, the document number and the clearing document number are the same. Debits and credits are equal. How can the doc # and clearing doc # be the same? (the document # begins with 16.) If the debits and credits are equal, what does that message mean?

Thank you.

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