on 10-15-2008 4:42 PM
Hello all,
When trying to sync a new order i get the following message
followed by the message saying order failed to sync
Failed to send order alert.
Invalid message data [(----) 3581-8]
at SAPbobsCOM.IMessagesService.SendMessage(Message pMessage)
at NetPoint.SynchSBO.SBOObjects.SBOOrder.CreateMessage(String docEntry)
at NetPoint.SynchSBO.SBOObjects.SBOOrder.PostSaveProcessing(String docentry, NPOrder order)
i can't find any solutions on the forms. has anyone had this issue before
points will be awarded accordingly
Thank you.
Edited by: Sebastiano Todaro on Oct 15, 2008 5:44 PM
Hi Sebastiano,
The order alert is failing to send to B1 from the synch.
This is a bug in the DI API for the version you B1 you have. The only fix is to get the right combination of B1/WT versions (sorry--I'm not sure what those are).
You can make the error go away by unchecking the create alerts flag on the settings page of the synch manager.
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Hmmm...
The relevant factors are:
NetPoint.SynchSBO.dll version
SAPbobsCOM.dll version
synch configuration setting for alerts
If all three of these are the same, you should be getting it in both.
If you can verify that all three of these are the same, and you still get it, it may be something we are not familiar with.
If it is data driven we should be able to figure it out.
Hi Again Shane.
Thanks again for your fast response.
I figured it out thanks to you.
What i first did was remove alerts. Once alerts were removed i synced and got an error with INTERNAL USER error.
i then procedded to create a new user instead of using my manager as test. New User created i redid a sync and error was gone. i succesfully created the sales order but did not get an alert. Put the alert back on and presto i was able to get the alerts on managers account.
I still can't explain why i can't make an order with Manager but at this point it doesnt matter. i will move on and deal with the issue at a later date if i really need Manager to create Orders.
Ahhh... very interesting!
And here I was blaming the DI API
There are a couple things happening here.
First, we probably should not allow you to create orders for the manager account in WT, since there is no such business partner in B1. (You can't create an order for manager,manager in B1).
Second, WT is not italicssupposeditalics synch orders created by manager manager.
Is your manager manager account is correctly flagged as account type INTERNAL in Webtools?
Hello Shane what you said make sense. I believe it worked in the Demo database because i wasnt creating a business partner for each order that came in.
Manager does not exist as BP which would logically create an error.
don't ask why it works in my demo database. i took over this project from a coworker. Who knows what he did
Manager is correctly flagged an internal user in WT.
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