on 10-15-2008 11:01 AM
At creation of the message of support the message of type SLFN is by default created.
And bookmark Item details is absent.
It is necessary to create messages of type SLF1?
What is correct?
On heading traces
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Tab "Item details" is not used in ChaRM/Service Desk.
If you need it you have to assign/unassign screen profiles in customizing for the appropriate transaction type.
/cheers
The found decision:
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