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Crystal Reports 10 SP6 forced reinstallation. Product Key now invalid

I downloaded and installed the SP6 patch for Crystal Reports Professional Edition version 10, and the programme crashed on load up (even after numerous restarts of the computer)

I tried re-installing the patch to no avail.

So I loaded the original full installation file, and ran the 'reinstall' option. The prompt box checked that I wanted to uninstall existing version first, which I declined to do on the first pass (this didn't resolve the problem)

I then re-ran the reinstall and selected 'yes' to uninstall existing, this being the only option left to me.

I was then prompted to re-enter the product code. I did this using the original code supplied when I bought the software (in 2004) and the code was rejected as it has apparantly 'expired'.

After about an hour trying to decipher this website, I called a couple of support numbers, both of which insisted the only way to contact support was through this forum.

Hence this post.

I would be grateful therefore for any response.

Former Member
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