CRM 2007 - Agent Inbox Tasks not visible

[Former Member]

Hi Gurus

In CRM 2007 I go to Transaction: CRMC_IC_MAIL_WF

When I click on Activate Event Linkage I can see drill down and see Task Group TG 14000002 with Workflow Template WS 14000164 underneath it. 100%

When I go back and then click on Assign Agents I can only see the Task Group TG14000002. I should be able to see the Workflow Template WS14000164 but it is not there.

Is this a bug or is it a configuration issue.

Maximum points for the right answer.

Regards

Panduranga

[Former Member]

Still unresolved

[Former Member]

Hello,

Probably a bug because when I do the same I can see the workflow template in both cases...

What level of support package do you have ?

Regards,

Benoî

[Former Member]

Thanks Benoît

I think we're SP01.

I'll open an OSS Note.

Regards

Panduranga