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web interaction center screenpop

Hi All

I m workin on some requirement in the utility industry WEB IC.

I need to find out some function module that prepopulates the

agents screen with customer information as soon as he accepts the incoming call from a customer.

The call attached data has the business partner number that is used to retrieve all the details of the business partner (customer).

Can anybody tell me such a function module?

Im using BSP components and screens.

That function module should take the business partner number (which is the account number in the screen

crm_ui_frame of web ic)

as input and populate the screen with the customer information.

Can anybody tell me what does the function module

ccm_callctr_ev_inbound_call does?

Edited by: Priyanka Gupta on Oct 15, 2008 8:27 AM

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