web interaction center screenpop
I m workin on some requirement in the utility industry WEB IC.
I need to find out some function module that prepopulates the
agents screen with customer information as soon as he accepts the incoming call from a customer.
The call attached data has the business partner number that is used to retrieve all the details of the business partner (customer).
Can anybody tell me such a function module?
Im using BSP components and screens.
That function module should take the business partner number (which is the account number in the screen
crm_ui_frame of web ic)
as input and populate the screen with the customer information.
Can anybody tell me what does the function module
Edited by: Priyanka Gupta on Oct 15, 2008 8:27 AM